We deliver our global expertise and knowledge directly to your door during your local business hours and in your language. Our regional support teams supply multilingual knowledge and always-available support. Ensuring excellence, with a personal touch, is part of our DNA.
When you need us, we will always be there for you. Whether it is consulting our online resources, chatting with a consultant, calling our support team, or submitting a support case, we will provide the help you need to resolve any issues you may encounter.
All your support needs are backed by a wealth of materials, troubleshooting and how-to resources. If you can’t find what you are looking for, simply submit a support case and we will deliver. You can quickly review and easily manage all support cases associated with your account in the support center.
Our live support, staffed by experienced analysts, provides a quick and effective way to immediately start the process of resolving any issues you are encountering.
We put you at the heart of our support providing you with all the information you need, from FAQs, troubleshooting and product support.
The constant monitoring of all Ex Libris products and environments ensures we can proactively react to, communicate and resolve any customer-impacting issues before they become critical.
“It has been really helpful to have video calls with consultants in addition to receiving support through Support Center.”
“We are very satisfied with the Alma implementation process – even more so as it was such a big and very complex project. We were taken very well care of by the Ex Libris Consultants.”
“The reaction time of Ex Libris Support Team is very good. We have a close relationship with Ex Libris Support allowing us to follow up on specific cases directly as required. We are very satisfied with this proactive approach.”