Personally dedicated to your success
You provide the destination, we provide a structured path. We’ll facilitate your journey through regularly scheduled video calls with your dedicated success expert, health checks to monitor your progress, and a rich menu of consultancy services.
Your library’s individual requirements will be analyzed by a dedicated success expert. Recommended functions, best practices and insights from other customers will ensure the optimum fit.
We will support your planning, and guide your preparation for each milestone with an in-depth introduction to your project.
Your library’s smooth transition includes training and consultancy and is designed to ensure all configurations, integrations and data migration requirements are defined, tested and scheduled so that your library goes live on time.
Tailor Ex Libris solutions to your workflows and grow your knowledge of best practices with the help of a dedicated Success expert and a knowledge acceleration program that focuses on common post go-live topics.
As you realize more value from automated workflows and integrations, we’ll look towards the future. Together we can use business reviews, health checks and benchmarks to measure your progress and find untapped potential that matters most to your library.
Your account manager will work with you to strategically plan for your future business goals.
Your library’s individual requirements will be analyzed by a dedicated success expert. Recommended functions, best practices and insights from other customers will ensure the optimum fit.
We will support your planning, and guide your preparation for each milestone with an in-depth introduction to your project.
Your library’s smooth transition includes training and consultancy and is designed to ensure all configurations, integrations and data migration requirements are defined, tested and scheduled so that your library goes live on time.
Tailor Ex Libris solutions to your workflows and grow your knowledge of best practices with the help of a dedicated Success expert and a knowledge acceleration program that focuses on common post go-live topics.
As you realize more value from automated workflows and integrations, we’ll look towards the future. Together we can use business reviews, health checks and benchmarks to measure your progress and find untapped potential that matters most to your library.
Your account manager will work with you to strategically plan for your future business goals.
Your business needs, challenges and potential next steps will be at the heart of discussions in your regularly scheduled reviews. The focus of each of these business reviews is to empower you and help you and your team overcome challenges as you grow and develop. Your account manager, backed by the extensive knowledge of our experts from the library world, will be there to continually work with you and to strategically plot your path forward as you make progress.
Grow your knowledge and gain confidence by tapping into our extensive library of modular training videos, live and on-demand webinars, knowledge articles, best practices toolkits, and online product certification programs. All our content can be accessed via our Customer Knowledge Center.
The Certified Administrator program is a flexible, self-paced, online course available via the Knowledge Center. You can take the final exam at the Ex Libris Academy at any time.
You can find all the documentation that you might need in the Ex Libris Knowledge Center, including Best Practices, Knowledge articles, articles contributed by the Ex Libris Community, LibGuides and more.
We have a wealth of videos on YouTube. Click on the link to get access to a vast pool of knowledge covering all Ex Libris products.
To support the evolving needs of libraries, and in addition to the vast set of free resources and services available to all our libraries, we offer Premium Services for libraries that are in production with Ex Libris solutions.
These can help you:
Tell us how we can make your journey better. We’re here to listen, any time and every time.