Support - Ex Libris Customer Experience

Global Reach, Local Touch

We deliver our global expertise and knowledge directly to your door during your local business hours and in your language. Our regional support teams supply multilingual knowledge and always-available support. Ensuring excellence, with a personal touch, is part of our DNA.

The Support Experience

When you need us, we will always be there for you. Whether it is consulting our online resources, chatting with a consultant, calling our support team, or submitting a support case, we will provide the help you need to resolve any issues you may encounter.

Support Center

All your support needs are backed by a wealth of materials, troubleshooting and how-to resources. If you can’t find what you are looking for, simply submit a support case and we will deliver. You can quickly review and easily manage all support cases associated with your account in the support center.

Support Center

Chat Support

Our live support, staffed by experienced analysts, provides a quick and effective way to immediately start the process of resolving any issues you are encountering.

Chat Support FAQ

Self Service

We put you at the heart of our support providing you with all the information you need, from FAQs, troubleshooting and product support.

Ex Libris Knowledge Center

Trust Center

Developer Network

24x7 HUB

The constant monitoring of all Ex Libris products and environments ensures we can proactively react to, communicate and resolve any customer-impacting issues before they become critical.

24X7 HUB FAQ

Ex Libris Status Page

Take it from Alison

“It has been really helpful to have video calls with consultants in addition to receiving support through Support Center.”

Alison Comrie, Librarian, Alberta University of the Arts

Take it from Knut

“We are very satisfied with the Alma implementation process – even more so as it was such a big and very complex project. We were taken very well care of by the Ex Libris Consultants.”

Knut Anton Bøckman, Special Advisor, Royal Danish Library

Take it from Bas

“The reaction time of Ex Libris Support Team is very good. We have a close relationship with Ex Libris Support allowing us to follow up on specific cases directly as required. We are very satisfied with this proactive approach.”

Bas Vat, Manager, Library Process Support Division/Deputy Director

At your disposal, rain or shine