Ensuring Excellence, with a Personal Touch

We are your personal Ex Libris experience experts

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It’s time to get personal

We are your personal Ex Libris experience experts.

Our Journey

We help you put Ex Libris products to work meeting your local needs and strategic goals

Our dedicated teams will be there whenever needed, to ensure you have the resources, insights and tools to overcome any challenges and thrive in your Ex Libris environment.

Take it from James

“If you ever need to measure the success of Leganto at UMW all you need to know is that students & faculty are constantly asking how they can get more resources up in Leganto.”

James Pape, Access Services & Outreach Librarian, University of Mary Washington

Take it from Iliaria

“The Campus Engagement support you provided helped us establish a schedule of activities, priorities, and materials to support and train our staff and teachers. I can’t thank you enough for your willingness to listen and provide active support along the way.”

Iliaria Betocchi, Librarian, Universita’ di Siena

Take it from Carmen

“The team was very skillful and responsive and helped us make the best choices with our data and its organization in our Alma system. They were very attentive with us during the migration, and also helped us to examine all possibilities to integrate our external sources efficiently.”

 

Carmen Alemany, Manager of the Heritage Library, Collège de France

Take it from Deanira

“Thank you for the very useful meetings you have organized with our team of the library system of Genova. They are an excellent opportunity for discussion and analysis on the use of the Ex Libris products we have implemented and on the existing innovations.”

Deanira Pisana, Università di Genova

Take it from Lucy

Thank you for all your help and support. UCEM continues to benefit greatly from the fabulous Summon Discovery service.  You have been absolutely brilliant as always and I certainly appreciate all the hard work you put in and continued support that you provide.”

Lucy Roper, University College of Estate Management (UCEM)

We Go Hand in Hand

You are at the heart of a tailored program to ensure your rapid and easy adoption of Ex Libris products. We provide the product adoption roadmap, knowledge and support, to empower you through every step along the way.

Discover solutions

Your library’s individual requirements will be analyzed by a dedicated success expert. Recommended functions, best practices and insights from other customers will ensure the optimum fit.

Onboarding

We will support your planning, and guide your preparation for each milestone with an in-depth introduction to your project.

Implementation

Your library’s smooth transition includes training and consultancy and is designed to ensure all configurations, integrations and data migration requirements are defined, tested and scheduled so that your library goes live on time.

Adoption

Tailor Ex Libris solutions to your workflows and grow your knowledge of best practices with the help of a dedicated Success expert and a knowledge acceleration program that focuses on common post go-live topics.

Optimization

As you realize more value from automated workflows and integrations, we’ll look towards the future. Together we can use business reviews, health checks and benchmarks to measure your progress and find untapped potential that matters most to your library.

 

Value Realization

Your account manager will work with you to strategically plan for your future business goals.

1
Discover solutions

Your library’s individual requirements will be analyzed by a dedicated success expert. Recommended functions, best practices and insights from other customers will ensure the optimum fit.

2
Onboarding

We will support your planning, and guide your preparation for each milestone with an in-depth introduction to your project.

3
Implementation

Your library’s smooth transition includes training and consultancy and is designed to ensure all configurations, integrations and data migration requirements are defined, tested and scheduled so that your library goes live on time.

4
Adoption

Tailor Ex Libris solutions to your workflows and grow your knowledge of best practices with the help of a dedicated Success expert and a knowledge acceleration program that focuses on common post go-live topics.

5
Optimization

As you realize more value from automated workflows and integrations, we’ll look towards the future. Together we can use business reviews, health checks and benchmarks to measure your progress and find untapped potential that matters most to your library.

 

6
Value Realization

Your account manager will work with you to strategically plan for your future business goals.

Global Reach, Local Touch

We’re what’s familiar. We’re the people who know you, speak your language and share your time zone, all around the globe.

Nurtured by our trusted community

You make our community stronger. That’s why we encourage your participation in the active user groups, as well as other community programs, such as Idea Exchange, that constantly ensure our products excel at meeting your most demanding needs.

We can do more, together

Tell us how we can make your journey better. We’re here to listen, any time and every time.